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    • Home
    • About
    • What To Expect
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    • COVID-19
    • Telehealth
  • Home
  • About
  • What To Expect
  • Resources
  • COVID-19
  • Telehealth

What to Expect

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How to Get Started

Ready to start counseling? You can click the button below to schedule an appointment. We will follow up with you by email to provide the initial paperwork electronically through our secure portal. 

See our COVID-19 site for new opportunities for support during the present pandemic.

Get Started

Don't like paperwork?

We dislike busywork and have worked hard to make the paperwork readable and keep it to what is needed.

We read the answers you give, asking what is needed to help get started and then following up as needed. Your time is valuable. We're not going to ask you to complete something we won't use.

Not Ready to Schedule?

If you'd like to pursue therapy but don't want to schedule an appointment first, contact us and we can start the process with you. You can call at 563.223.8036 or email at heath@arena-counseling.com and we'll walk you through the process.

What if I have questions?

Contact us by phone or email! It's a big choice to pursue counseling and an intimate endeavor. We love to ask questions and so welcome you asking questions, too. You have enough on your mind in seeking counseling. We're happy to work to simplify the process of getting help.

The Initial Meeting

The first session consists of a conversation. You are the expert on your life, we're coming alongside to assist, so your opinion and perspective is imperative. In this first time, we explain the process of counseling and ask questions to help better understand your unique situation. While it obviously cannot be exhaustive, it will provide a solid starting point to make sure your interests in pursuing counseling are heard.

"What if it's not a good fit?"

Sometimes we can tell in the first session. Often we give it a few sessions. If you don't feel it's a good fit, we will help you find a therapist that is. Our goal is your health and growth, not forcing interactions that are less beneficial. Therapists are like a pair of shoes - sometimes they fit and sometimes they don't.

Christian Counseling

We offer the opportunity to have a clearly Christian approach to counseling. An integrationist model is used, meaning the best of modern psychology is used with the Bible as the filter of what is true. Some problems are spiritual. Some are biological. Some are relational. Just as medication is sometimes needed for diabetes, not all problems are exclusively spiritual. 

This is more than just lip-service or a marketing point - this is who we are. Our faith and hope in Jesus Christ is at the core of our lives and organization. To integrate faith with counseling is more than just a different model, but something that we find great joy in getting to do.

What if I'm not a Christian?

That's okay, too! Our job is not to be pastors. You will be treated with respect and dignity no matter your beliefs. The biggest difference is that we won't encourage any behaviors that go against what the Bible says (e.g., not encouraging to steal even if you feel good in stealing). You are welcome to have differing opinions and encouraged to ask hard questions. As we've said elsewhere, counseling is a training ground for battle, and in such training you don't need to pull punches. 

Privacy

We take your privacy very seriously. We use an EHR (Electronic Health Record) that takes your security seriously for all scheduling, notes, and even Telehealth services.

You can also review our Privacy Policy before scheduling by downloading it below.

Services Available

Therapy Services Offered

These are the base fees before insurance. Actual cost to you will vary based on insurance and plan.

Initial Evaluation

150

This is for a first time appointment. It allows time for us to get to know you and to provide a thorough assessment of where you're coming from and how we can best help you.

Individual Therapy - 45 minute

120

This is a one-on-one appointment after the initial evaluation. These are scheduled from 1 to 6 weeks out depending on your current need. This is the most common service provided.

Individual Therapy - 60 minute

140

This one-on-one appointment provides more time for pressing needs.

Family Therapy

120

Family Therapy is provided for 2 or more family members, including for working on your marriage, for a 45-60 minute session. An initial evaluation is needed prior to this service.

Phone Calls

0

Phone calls due to crisis or to ask questions about pursuing treatment are provided at no cost. We are not available when meeting with clients but are happy to help when we're available.

COVID Counseling

30

We are offering additional support during the COVID-19 pandemic to provide support for any emotional or interpersonal difficulties occurring in response to it. These are 45 minute sessions and 75% less than our standard fee, set to match a standard copay. Insurance will not be billed. 

Limited to 3 sessions per client.


How Can I Pay?

Insurance

We currently are in-network (as of 12/15/20) with:

  • United HealthCare/Optum
  • Blue Cross/Blue Shield/Wellmark
  • Medica (Insure Plan only)
  • Iowa Medicaid Enterprise
  • Iowa Total Care (Medicaid)
  • Amerigroup (Medicaid)
  • Cigna
  • 2 EAP payers

We are open to  considering and pursuing additional networks as requested. Please call or email to get the most up-to-date information on coverage and explore what your specific plan provides. You are responsible for deductibles and co-payments/co-insurance the day of the service.

HSA/FSA

All services count as eligible services using your Health Savings Account (HSA) or Flexible Savings Account (FSA). It's often as simple as paying with a credit card.

Cash/Check/Credit or Debit Card

We accept payment through each of these means, including all major credit cards. We offer the ability to automatically charge your card following each session, which you can opt into.

EAP

Does your company offer an Employee Assistance Program (EAP)? We are affiliated with EAP programs that will provide for a limited number of sessions at little or no cost to you. We're also happy to look into yours if we're not current affiliated with a program your employer offers.

Fees updated 12/4/19 and subject to change.

Copyright © 2020 Arena Counseling, LLC - All Rights Reserved.

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